Description

Helpdesk Ticketing System Project using Python, Django, and MySQL

The Helpdesk Ticketing System project was developed using Python, Django, and MySQL. Our website, Freeprojectz.com, offers a variety of simple Python projects for students to use as their senior college projects. Students can download the best Python code projects based on their requirements. The main objective of this project is to manage information related to tickets, ticket types, statuses, customers, and other relevant data. The administrator has the ability to manage client details, add new tickets, and modify ticket types, making ticket activity management much more efficient. Customers can view ticket details, ticket categories, inquiry details, and more in this project. Only the admin has the authority to modify or delete ticket details. Students can download academic college projects in Python and MySQL for free, complete with source code databases and documentation.

Below the description, you can find the screens and demo of the project for more details.

Modules and Description of Helpdesk Ticketing System Project:

Customer Module:

The Customer Module is designed to provide functionality related to customers. Admin users can perform CRUD operations on customer data, while customers can only view their own data with access level restrictions in place.

Features of Customer Module:

• Admin can add new customer records
• Admin can view the list of customer details
• Admin can edit and update customer records
• Admin can delete customer records
• Client-side validation for all customer forms using JavaScript
• Customers can view and update their own details

Ticket Module:

The Ticket Module is responsible for managing ticket data. Admin users can manage all tickets, while customers can view their tickets.

Features of Ticket Module:

• Admin can manage tickets
• Admin can edit/delete tickets
• Admin can view the list of all tickets
• Customers can view their tickets

Ticket Type Module:

The Ticket Type Module is used to manage ticket types. Admin users can manage ticket types, while customers can view the available ticket types.

Features of Ticket Type Module:

• Admin can manage ticket types
• Admin can edit/delete ticket types
• Admin can view the list of all ticket types
• Customers can view ticket types

Status Module:

The Status Module is crucial for managing customer statuses. Admin users can manage statuses, while customers can view their own status and payment receipts.

Features of Status Module:

• Admin can manage statuses
• Admin can edit/delete statuses
• Admin can view the list of all statuses
• Customers can view their statuses

Status Update Module:

The Status Update Module provides functionality related to status updates. Admin users can add, edit, and delete status updates, while customers can check status updates.

Features of Status Update Module:

• Admin can add new status updates
• Admin can view the list of status update details
• Admin can edit and update status updates
• Admin can delete status updates
• Client-side validation for all status update forms using JavaScript

Functionality performed by Admin user:

These are the functionalities performed by admin users:

• Login for Admin
• Forgot password for Admin
• Edit Profile for Admin
• Change Password for Admin
• Logout Functionality
• Dashboard for Admin User
• Manage Customer
  • Adding New Customer
  • Edit Existing Customer
  • View details of the Customer
  • List of all Customers
• Manage Ticket
  • Adding New Ticket
  • Edit Existing Ticket
  • View details of the Ticket
  • List of all Tickets
• Manage Ticket Type
  • Adding New Ticket Type
  • Edit Existing Ticket Type
  • View details of the Ticket Type
  • List of all Ticket Types
• Manage Status
  • Adding New Status
  • Edit Existing Status
  • View details of the Status
  • List of all Status
• Manage Status Update
  • Adding New Status Update
  • Edit Existing Status Update
  • View details of the Status Update
  • List of all Status Updates
• Reports of the project Helpdesk Ticketing System
  • Report of all Customers
  • Report of all Tickets
  • Report of all Ticket Types
  • Report of all Status
  • Report of all Status Updates

Static Pages and other sections:

These static pages will be available in the project Helpdesk Ticketing System:

• Home Page with a user-friendly interface
• Home Page featuring an animated slider for image banners
• About Us page describing the project
• Contact Us page for project inquiries

Technology Used in the project Helpdesk Ticketing System:

The project was developed using the following technologies:

• HTML: Page layout designed in HTML
• CSS: Styling done using CSS
• JavaScript: Validation tasks and animations implemented with JavaScript
• Python: Business logic implemented in Python
• MySQL: Database management using MySQL
• Django: Project developed using the Django Framework

Supported Operating System:

The project can be configured on the following operating systems:

• Windows: Easily configured on Windows OS with Python 2.7, PIP, and Django installed
• Linux: Compatible with all versions of Linux OS
• Mac: Can be configured on Mac OS