Description

Java, JSP, and MySQL Project on Ticket Support System (Help Desk System)

This project was developed to enhance the features of a Ticket Support or Help Desk System. In large companies, every request is managed through a ticket system with a defined process flow. This project provides a system to support the ticketing system, allowing clients/users to create tickets, track the process flow, and communicate on ticket issues. Developed using Java, JSP, and MySQL, this project runs on the Tomcat Server and can be easily configured with NetBeans and Eclipse IDE. Students can choose from a variety of online Java projects with source code and database for their learning and development.

Below the description, you can find the screens and demo of the project for more details.

Modules and Description of Ticket Support System (Helpdesk) Project:

Client Module:

The client module provides functionality related to clients, tracking all client information. It includes CRUD operations for clients, with role-based access control where admin can perform all operations while clients can only view their own data. Features of the client module include adding new client records, viewing client details, editing/updating client records, deleting client records, and client-side form validation using JavaScript.

Ticket Module:

The ticket module is the main module of the project, managing tickets. Admin can manage, edit, delete, and view all tickets, while clients can view their tickets. Features include ticket management, editing/deleting tickets, viewing all tickets, and client access to view tickets.

Ticket Type Module:

The ticket type module manages ticket types, with admin managing all ticket type records and clients able to view ticket types. Admin can view all ticket types, filter by clients, and manage ticket types. This project provides useful Java projects with source code for college submissions.

FAQS Module:

The FAQs module manages client FAQs, with admin managing all FAQ records. Features include managing FAQs, editing/deleting FAQs, viewing all FAQs, and clients viewing their FAQs.

Users of Ticket Support System (Helpdesk System)

There are two types of users in the project:

• Client: With Limited Access
• Admin: With Full Access

Functionality performed by Client user:

Functionality performed by Client users include registration, login, password change, profile editing, ticket creation, viewing own tickets, checking ticket status, viewing ticket replies, viewing FAQs, and logout.

Functionality performed by Admin user:

Functionality performed by Admin users include login, password change, profile editing, client management, ticket management, ticket type management, FAQs management, and generating reports.

Static Pages and other sections:

Static pages available in the project include Home Page, About Us, and Contact Us pages.

Technology Used in the project:

The project was developed using HTML, CSS, JavaScript, JSP, Java, MySQL, and Tomcat.

Supported Operating System:

The project can be configured on Windows, Linux, and Mac operating systems.