Help Desk Ticketing System

Original price was: ₹5,000.00.Current price is: ₹4,000.00.

Help Desk Ticketing System Project using Java, JSP, and MySQL This project focuses on developing a Help Desk Ticketing System using Java, JSP, and MySQL. We specialize in creating top-notch Java software projects on the latest topics. The main goal of this major project Help Desk Ticketing System is to provide an issue tracking system for Help Desks. The system helps in managing trouble tickets related to general issues such as email, viruses, network problems, etc. Initially, the Help Desk team stored this information in Excel spreadsheets, but as the company expanded, managing these spreadsheets became cumbersome. This application has a user-friendly interface and is easy to operate. We also offer full Java projects with source code and database for students. The source code is simple and easily accessible in Java and JSP, saving time and money. The project offers various features to efficiently manage the system, with advanced modules enhancing the backend system’s capabilities.

Technology	Java Projects,
Type	Major Project
Database	Mysql Database
Cost	₹ 5000
Discounted Price	₹ 4000
Documentation	Documentation Charges will be extra
Notes	These projects are not suitable of business usecase
Supported OS	Widnows
Helpline Numbers	+91-8470010001 +91-8470010001

Categories: Java Projects, Project Source Code Tags: Help Desk Ticketing System Project, Java Projects, JSP Projects

Description

Help Desk Ticketing System Project using Java, JSP, and MySQL

This project focuses on developing a Help Desk Ticketing System using Java, JSP, and MySQL. We specialize in creating top-notch Java software projects on the latest topics. The main goal of this major project Help Desk Ticketing System is to provide an issue tracking system for Help Desks. The system helps in managing trouble tickets related to general issues such as email, viruses, network problems, etc. Initially, the Help Desk team stored this information in Excel spreadsheets, but as the company expanded, managing these spreadsheets became cumbersome. This application has a user-friendly interface and is easy to operate. We also offer full Java projects with source code and database for students. The source code is simple and easily accessible in Java and JSP, saving time and money. The project offers various features to efficiently manage the system, with advanced modules enhancing the backend system’s capabilities. Students can download free Java projects with source code for easy access.

Below the description, you can find the project screens and a demo for more details.

Modules and Description of Helpdesk Ticketing System Project:

FAQ Module :

The FAQ Module is crucial in managing doctor appointments within the Help Desk Ticketing System developed using Java, JSP, and MySQL. Students can choose from a list of easy Java project topics and download them. Admin manages all FAQs in this module.

Features of FAQ Module:

Admin can manage FAQs
Admin can edit/delete FAQs
Admin can view the list of all FAQs
Users can view appointments

Ticket Module :

The Ticket Module is designed to manage tickets, with all ticket-related tasks handled by the admin. Java projects with source code are provided here.

Features of Ticket Module:

Admin can manage tickets
Admin can edit/delete tickets
Admin can view the list of all tickets
Users can view tickets

Functionality performed by Admin user:

These are the functionalities performed by admin users:

Login For Admin
Forgot password for Admin
Edit Profile For Admin
Change Password For Admin
Logout Functionality
Dashboard for Admin User
Manage FAQ
- Adding New FAQ
- Edit the Existing FAQ
- View details of the FAQ
- Listing of all FAQs
Manage Ticket
- Adding New Ticket
- Edit the Existing Ticket
- View details of the Ticket
- Listing of all Tickets
Manage System User
- Adding New System User
- Edit the Existing System User
- View details of the System User
- Listing of all System Users
Reports of the project Helpdesk Ticketing System
- Report of all FAQs
- Report of all Tickets
- Report of all System Users

Functionality performed by User User:

User Registration : Users can register on the website using the registration module.
User Login : Users can log in to the system using the login form.
User Add Ticket : Users can add tickets using the ticket form.
User My Ticket : Users can view their tickets in the My Ticket section.
User Ticket Reply : Users can view ticket replies in the Ticket Reply section.
Change Password : Users can change their account password.

Static Pages and other sections :

These static pages are available in the project Help Desk Ticketing System:

Home Page with a user-friendly interface
Home Page featuring an animated slider for image banners
About us page describing the project
Contact us page for project inquiries

Technology Used in the project Help Desk Ticketing System

We have developed this project using the following technology:

HTML : Page layout designed in HTML
CSS : Styling done using CSS
JavaScript : Validation tasks and animations developed using JavaScript
JSP : Front-end logic written in JSP
Java : Business logic implemented in Java
MySQL : Database management using MySQL
Tomcat : Project deployment on Tomcat server

Supported Operating System

This project can be configured on the following operating systems:

Windows : Compatible with Windows OS, requiring Tomcat 7, JDK 7, MySQL 5 for setup
Linux : Runs on all versions of Linux OS
Mac : Configurable on Mac OS